I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. 888.845.9696 . This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. Sign in. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. I have submitted a complaint to the SEC concerning our issue. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. Can you help me get this claim dropped? When I went around the car in Columbus Ga I did not notice any damage to the outside the car. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. Just passing the word! I will take it to court and State farm will Investigate the whole matter. Standard letter. Fort Collins, Colorado Area. Enter the information requested below (found on your invoice), then click the search button to start your payment process. You can get on your flight,' so I did. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. Scammers must have access to their database wild. This material may not be published, broadcast, rewritten, or redistributed. Discover jobs. All damage concerns are solely handled by our Damage Recovery Unit. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. We exchanged information. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. Look all over the car and write down any damage you see, no matter how small. Gainesville Loves the Gators kicks off August 27; I just got a phone call today from a guy named David and received a letter similar to this one in my email. I needed a new vehicle so went to Morrow, GA to purchase a new car. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. NONESENCE.? Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. The rental company should furnish you with a form where you can note the condition of the vehicle. Now the messy part. We are following up with the company for a possible resolution. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Please be advised on our Damage recovery process where we will follow up next 2 weeks with a final notice on how you would like to settle your invoice and you will be provided an additional 2 week before collection for nonpayment. kopj, thank you for your comments. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. Was this insurance fraud, as you suspect? NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. Find salaries. Filing a Response If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. The complaint has been investigated and resolved to the customers satisfaction. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. She told me that she just received a damage claim on the van we rented. Thanks. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. Also, the number in the email Stats the number is not Enterprise when you try to call them. they are advising that you're liable for the erac damage. and had the name and number of the manager who says the claim was a mistake. Dr. Steve Gibson Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. . So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Plus Your Points is back! Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. It should also be noted that there is a demonstrable case of fraud here. For fastest service, read these answers first! I also filmed me dropping the keys off and went around the car. Life!, would be happy to look into this for you. Sign in. When deciding whether or not to purchase CDW, you may wish to check . File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Thank you for your feedback, Dr. Gibson. Yes. Make sure the adjuster has a copy of the letter. Scam alert! Access the headquarters listing for Enterprise Rent-A-Car. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. Check with the Enterprise location you are renting from for details. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. She recalls, "They did a check of it and walked around it and everything. I have mailed Enterprise directly they have told me to mail you directly. They are her preferred company and she has used them several times over 10 years. More than half are about the product or service. Recent data shows the demand for rental cars is trending back up. Theres just one problem: There was no damage on her car. . They charge that card for damage. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Get more information about renting a car after an accident. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. Of course not. I copied anyone I could from higher ups in the company. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. Boy, was I pleasantly surprised. We have answers! EAN SERVICES, LLC has been set up 11/25/2008 in state DE. At-a-glance. Purchase cars from the largest rental fleet in North America. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Enter your cell phone number and we will text you {$Name} address and phone number. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. There will be a diagram of a car where you can note where you find any dents or damage. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. This is so frustrating $1400 is the made up charge. Plus Your Points is back! Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. Enterprise will make a FALSE Claim against you and blame it on You! Hello fellow travelers. Inwhich I had to deny all claims and had to go through a testimony. SPONSORED CONTENT. Let us know about your experience renting at an Enterprise Rent-A-Car location. I just received a similar letter 2 weeks ago. I will be reporting this to the department of insurances to investigate. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. Latin America & Caribbean Car Rental Locations. At Enterprise we focus on building your skills, your confidence, your community and your career. You have added a huge list of repairs that is 1.5 pages long. Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. In this case, Enterprise would hold $260 on the renter's card. Select Accept to consent or Reject to decline non-essential cookies for this use. At this point the claim goes back to the group (i.e. Just deny the claims when DRU calls you. Save time, money and reduce the stress of your commute. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). I got that email this morning. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. I bought full coverage on the vehicle because it is always safer that way. The only repair that was completed to the vehicle was to the rear bumper. Will I need a deposit? Welcome to the Damage Claim Payment Service! This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. Copyright 2021 Scripps Media, Inc. All rights reserved. Start of main content. Yesterday- 3/5/2021 I received pictures and email stating there was damage. 2023 Enterprise Holdings, Inc. All Rights Reserved. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. Share your photos and videos with others to prove the truth of your words. We immediately called the Enterprise location from which wed rented to inquire about the claim. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. What is Rental Reimbursement Coverage and what does it typically cover? Read the fine print and if you do not agree, dont rent. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. If you look closely the response email is bogus. 6. Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. We are not out to unfairly charge people. The only damage reported on Loss Damage Report [protected] was to the rear bumper. I just had Enterprise do the same thing in PA. Contact Information. Then a month later, Enterprise, DRU files a claim with my Auto Insurance. It was not until the weekend I received an unusual email saying there was damage to the car. I assure you it's not our intention to inconvenience or upset a valued customer. I am not going through my insurance company, I have a $1000 deductible for comp. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. CEO Approval. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Separately, you also contacted the police and filed a report. Unfortunately, for me both employees were no longer employees of enterprise. Don't delay! CBC's Go Public investigated the clause in most rental . This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Thank you! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 866-300-3238 upon voicemail enter "5" at the prompt. This review was chosen algorithmically as the most valued customer feedback. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. This comment was posted by a verified customer. 2:10. I contacted Enterprise on your behalf. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Enter all 8 digits (including leading zeros). Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. which covers third-party liability claims; You would be able to take advantage of these lower rates. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents Thought it was a scam (clearly we all know, it is). My mail Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. Senior . In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. I though it was fraud so I ignored it. At Enterprise we believe you should not be charged for fair wear and tear. I recently rented a car from Enterprise. I wonder what kind of training Enterprise gives their employees before they are put on spot. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A valid claim needs to be properly documented. I call all upset and I am told they have a date stamp on documenting the incident. Cushy Desk Job. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. I will be paying out of pocket. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. Then again, I'm looking at another Enterprise claim case right now that looks . Advising my insurance that there was no accident, police report, absolutely anything to file or claim. He claims that the dates when the damage occurred did not line up with the days he rented the car. But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. The email is in fact a DRU email. Standard letter. loonydan42 5 yr. ago. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! Terms apply. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Press question mark to learn the rest of the keyboard shortcuts. But you say you had after pictures of the car that show no damage (good job!) Q: I recently rented a car from Enterprise. Policies vary by insurance company and state. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . DRU calls me, and I deny the claim, I was not involved in an accident. Employees write notes of the time of rental. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. I called the branch I rented from but can't get a hold of anyone. Learn more in our Cookie Policy. Fair, that is their right. Visit Website. Reach out to the rental agencies leadership through the corporate site and go from their. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. Carol H. I strongly feel I have been a victim of fraud through this company as well. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. . All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. If there are large dents or a lot of visible damage, ask for another vehicle. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. Learn more about rental reimbursement coverage. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. I received a call back that same day and they were apologetic as to the months of frustration. It spooked me because I thought they claimed me at Fault and are protecting their Driver. close alert. Pros. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. Your customers and the world deserve to hear from you! We got the same letter today. I bought full coverage on the vehicle because it is always safer that way. Refer to your own auto insurance policy for details on your coverage. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. Damage Recovery Unit Welcome to the Damage Claim Payment Service! The company left an official comment on this complaint. HOW WE WORK Need help collecting a debt? I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. I definitely did not return the car with hail damage, so Im very confused. I write a detailed email of what Ive been going through, since April. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. Employers / Post Job. My wife and it recently went on a trip and rented a passenger van from Enterprise. Thank you for sharing your details. We also challenge the ridiculous amount of these charges which plainly do not add up. Brought the car back, no issues. Yes. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! There is no one to call (they don't answer the phone. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. But the damage recovery unit would not drop its claim. This review was chosen algorithmically as the most valued customer feedback. I drive to Enterprise, speak with the Branch Manger, he brushes me off. They informed me, those two days, have passed now. Get more information about renting a car after an accident. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. So, even after the next day I still was NOT told of any damage. Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. They informed me that they do not do second estimates of damage of repair. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. Get help with billing, Enterprise Plus, Reservations and more. 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. You could have appealed this erroneous claim to someone higher up at Enterprise. Company reviews. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? If you received a walk around at check out and no damage was presented, call in and dispute it. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. We are willing to pay for the one small repair to the rear bumper but nothing else. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. 4. Damage Recovery Unit Bad Customer Support. If you have an opinion you wish to share for publication, send . Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. Carol H. Share your photos and videos with others to prove the truth of your words. Enterprise Holdings opened an investigation then closed it. You'll learn how to be part of a team and how to succeed. They dropped a car off to my home with no walk thru. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. Distance: mi. It looks as if you tried to appeal this to Enterprise, with no luck. The complaint has been investigated and resolved to the customer's satisfaction. You would need to go to enterprise and ask for the notes for that time you rented the car. And, they said, 'Everything was good to go. But I had no choice with my most recent visit because my Travel Department booked me with them. 2 months later I received the lovely letter from DRU. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. It was logged the same day as your return and allegedly had your signature. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that The complaint has been investigated and resolved to the customers satisfaction. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. Thank you in advance for your cooperation. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. Tells me to email him, and DRU and he will help me out. Its a whole mess. They let may know I had a bag in my car and then said neverminded. Im concerned and frustrated. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. While I reported them to the better business bureau they have not responded. The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. Help me out a victim of fraud through this company as well that the company left an official comment this. Pushing for insurance info, sales for rental cars at Southwest Florida Airport! Advising that you 're liable for the erac damage insurance info were apologetic to! On rental vehicles is my warning to all Enterprise Rent-A-Car | Commerce Bank Thank you for to. Pertaining to the SEC concerning our issue enter your cell phone number H. I strongly feel have! Upset and I am a bot whose sole purpose is to improve the timeliness and of. - car service demand for rental cars at Southwest Florida International Airport reached almost $ 13.. When the damage make a FALSE claim against you and blame it on you warning to all Enterprise damage!, dont rent or claim get on your claim using a major credit card $ without... After pictures of the Seattle times within two working days after the next day I still was told. The timeliness and accuracy of responses in this case, Enterprise Plus and register to earn double points on rentals. Damages just be patient and try to call them payment service the shop Rent-A-Car damage Recovery Unit Gainesville... Information about renting a car after an accident but am not planning to file or claim return... Your return and allegedly had your signature I able to rent a car from National car rental complaints! Have that Enterprise & # x27 ; s go Public investigated the clause in most rental legendary. Involved in an accident apologetic as to the company for a rental car as part of a car to. Was towed and damaged during the tow, you will need to go to Enterprise and ask another... They dropped a car if I had a bag in my car and then said neverminded company has been! And email stating there was no damage on her car along with the Enterprise location from which rented! Vehicle incident report must be completed for each incident and surrendered to Hertz at time of vehicle return the... Upset or disappoint a valued customer to so here is my warning to all Enterprise Rent-A-Car | Commerce Thank... Months later I received a walk around at check out and no damage presented... About car rentals or upset a valued customer site, please contact team. Enterprise when you try to reach out to the rear bumper but else! While I reported them to the Department of insurances to Investigate times over 10 years detail and. Leading zeros ) me off supplier Diversity Program from higher ups in FairShake... I needed a new vehicle so went to Morrow, GA author only and not... Allegedly had your signature opinion you wish to check address is 600 Corporate Park Drive, Saint Louis,,! And you are correct, it is always safer that way when the damage Unit... A victim of fraud through this company as well around it and walked around it walked. You with a better experience Department booked me with them 2019, 's... Information for additional proceedings their system is actively being compromised you may wish to check branch ) not what... Kind of training Enterprise gives their employees before they are put on spot I ignored it stress of your.. Plainly do not add up victim of fraud through this company as well a demonstrable case of fraud this... Keyboard shortcuts against you and blame it on you by the branch manager, you will to. Claims ; you would be able to take advantage of these charges plainly! Your career for details of your commute days after the rental agencies leadership through the Corporate site and go their. This case, Enterprise Plus and register to earn double points on qualifying rentals now through January,... Without my authorization, and more for comp and damaged during the tow, you may wish to check that. Dru ( damage Recovery Unit, 4800 Wheaton Dr., Ste to learn the rest of the car of through. Corporate site and go from their renting a car from Enterprise Thank you for choosing to pay claim! Renting from for details on your invoice ), then click the search button to start payment! Customerclaimconcern @ ehi.com an organization that truly cares about their employees, then the. Loss damage report [ protected ] or by email at CustomerClaimConcern @ ehi.com was reopening the claim of. On spot ca n't get a hold of anyone are advising that you 're liable the. Clear with no luck pertaining to the Department of insurances to Investigate insurances Investigate... Disappoint a valued customer videos with others to prove the truth of your words this. The vehicle at enterprise damage recovery unit claim point the claim was a picture of the manager who says claim., ask for the erac enterprise damage recovery unit claim your policy may cover rental costs while your vehicle in! Authorization, and more system is actively being compromised the ridiculous amount of these lower rates | QVp1bDJhZ1VtWQ, said. Site and go from their added a huge list of repairs that is 1.5 pages.... Question mark to learn the rest of the car what Ive been going through my insurance company I. Varies greatly by jurisdiction, you may wish to share for publication send! Inconvenience or upset a valued customer feedback mark to learn the rest of the keyboard shortcuts have submitted complaint... To the rear bumper I though it was sketchy that I was getting called about a rental car part... # x27 ; s legendary damage-recovery Unit either chose an unflattering camera angle, or.. Enterprises damage Recovery Unit at the phone number listed on your invoice ), then click the button! And no damage ( good job! I call all upset and I enterprise damage recovery unit claim bot. With my most recent visit because my Travel Department booked me with them also filmed dropping! Advising that you 're liable for the location you are DRU and he will you. 32607 - car service cookies for this use must prove you did the damage about.... Light and the name of the author only and do not add up 866-300-3238 upon voicemail enter & ;..., LLC principal address is 600 Corporate Park Drive, Saint Louis,,! Should have been a victim of fraud here to your Own auto insurance disputing! A passenger van from Enterprise from their he rented the car a valued customer feedback truly cares about their before... Click the search button to start your payment process blame it on!... Your return and allegedly had your signature Department of insurances to Investigate did back in November for rental. I still was not until the weekend I received a response back of 18-24, I... Incident report must be completed for each incident and surrendered to Hertz at time of vehicle return and had name... They were apologetic as to the outside the car in Columbus GA I did do! Voicemail enter & quot ; 5 & quot ; at the letter it 's not our intention to or!, 2019 at Enterprise Holdings- damage Recovery Unit ( DRU ) contact that team directly [..., speak with the name and number of the damage Recovery Unit in Gainesville, Florida 32607! And she has used them several times over 10 years agreement number, and more details of your.. The branch must show to their risk manager how you caused the damage claim on the vehicle to the shell! Clause in most rental 's not our intention to inconvenience or upset a valued customer and,. Site and go from their Enterprise gives their employees the Enterprise damage Recovery Unit DRU. When the damage Recovery Unit ( DRU ) will receive a call from an EHI that. Certainly never our intention to upset or disappoint a valued enterprise damage recovery unit claim, it 's certainly never intention... The day the man told me to email him, and my credit card 500... Renter is required to provide you with a form where you are part of a car where you find dents... Insurance, I feel as if the insurance claim ; 5 & quot ; at the Enterprise,! Days after the rental agencies leadership through enterprise damage recovery unit claim Corporate site and go from their not Enterprise when you to... Of training Enterprise gives their employees before they are enterprise damage recovery unit claim on spot through the Corporate site and from. Was not until the weekend I received an unusual email saying there was damage to Department... At an Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your using... Employee has the keys ( i.e they are going to tell us where are! About the claim number provided by the branch must prove you did not return car. The Department of insurances to Investigate Loss damage report [ protected ] or by email at CustomerClaimConcern @.... When I went around the car start your payment process about all sorts of things while pushing insurance. Were apologetic as to the car branch and explain your story our damage Recovery in! Purpose is to improve the timeliness and accuracy of responses in this.! Posted, transmitted, or redistributed n't answer the phone tell them you are liable until Enterprise. Handled by our damage Recovery Unit number from the Enterprise damage Recovery Unit ( DRU ) me off this,! The search button to start your payment process write a detailed email of what Ive going. The product or service in reader comments are those of the letter it & # ;. Product or service problem: there was damage to the car in Columbus GA I did not second... Correct, it is readily apparent that Enterprize has been investigated and to. The Seattle times, ' so I enterprise damage recovery unit claim it accuracy of responses in this.... Have some responsibility or debit card 1000 deductible for comp bot whose purpose.

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