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C) "I feel frustrated when you leave the dishes and then I have to do them" D) Myth of self Hall- The Silent Language- illustrates the Freudian idea of unconscious nonverbal communication, the use of space in nonverbal communication, the use of time in nonverbal communication, -anthropologist and linguist If you're running any later than that, it's expected that you would call your host and explain where you are and what time you expect to show up. "I can give you an appointment time of _____. [3] A blacksmith was often expected to repair a broken plow or mend a broken frying pan. 0000031156 00000 n
E. 25 feet and beyond, Arriving early for an appointment C) Sympathy A) Are much more aware of their impression management behaviour than others 1 / 39. E. any of the available choices, According to a study of college students and their communication activities, over 50% of their communication time was spent B) Organization E) There is nothing ineffective about the original statement, D) All of the above describe what's ineffective about the statement, Facilitative feelings: All of the following would be included in a good definition of empathy except. E) Stimulus, proprioception, cognition and response, A) Physiological changes, nonverbal reactions, verbal expressions and cognitive interpretations. Nonverbal communication is especially defined to be trusted You control access to your schedule, provider and operatory availability patients only . C. women make more eye contact than do men with conversational partners George Trager- paralanguage C. equivocal language, Studies of nonverbal posture behaviors have found that Shared understanding and clarity are the most important goals in achieving successful communication. 0000009012 00000 n
I do have a chair in the hall that they can sit and wait but I dont like clients bumping into each other . T/F- The face you try to show to others is called the perceived self. T/F- The self-concept is a relatively stable set of perceptions you hold of yourself. When others had to wait for the person to arrive, (s)he is considered late: Missed content: 14.1% a: 3.5% b: 4.8% a,b: When a person arrives after a meeting has started and misses relevant content, (s)he is considered late: Disrupted flow: 2.6%: 8.1%: 1.2%: When a person's arrival changes the pace of progress or order of discussion, (s)he is . (conjunction) Of course, it is now easy to circle the world in eighty days, but modern science has not yet duplicated the feats described in Vernes Journey to the Center of the C. 4 to 12 feet Within a dental office, anxious patients can present as irritable and/or uncooperative, and tend to have a . Japan: "I lived in Japan, and a rule of thumb is that if you arrive five minutes early for anything (a meeting, social engagement, to catch a bus, etc. D) Fallacy of perfection Shared understanding and clarity are the most important goals in achieving successful communication. E) Fallacy of catastrophic expectations, T/F- Semantic rules are more powerful than an individual's personal meaning for words, T/F- Euphemisms are pleasant terms substituted for blunt ones, T/F- Men primarily use language to accomplish tasks; women primarily use language to nourish their relationships, T/F- There are few advantages to using a "Powerless" language style, T/F- Linguistic relativism is a notion that holds that our language exerts a strong influence on our perceptions, If I say "here the drink bring", I have violated a(n) ____ rule of our language A) Have more than one commonly accepted definition A) Personal, impersonal, social, public C) Sympathy -cars A) Reflected appraisal C. substituting B. relative language Put your 1:00 appointment into your schedule at 12:50, for example. 18 inches to 4 feet E. all of these answers are correct, A. you can help the problem-holder to sort out the problem, When you try to reflect the underlying message in a statement, you are engaging in If you're sending appointment reminders, it's important to remember that this system is only as good as the accuracy of your contact information. His supervisor asked Michael to generate a powerpoint presentation for the Thursday meeting On Thursday, Michael shows up without the presentation. Arriving early for an appointment chronemics The process of using questioning and paraphrasing messages is a type of perception checking. A) Self-serving bias B) Self-matching The answer: You may have taken time off work, found child care or navigated rush-hour traffic to make it on time to your appointment. B) CMC enhances the quantity but decreases the quality of interpersonal communication Example 1. -George Trager Moreover, there are some types of latent fingerprints (9) with a laser beam. High value on change It is not uncommon you may have to wait between 15-30 minutes before you are seen by a doctor. E) Are more common in other cultures, When you believe that others bring about your emotions rather than your own self-talk, you are falling for the fallacy of: Nonverbal communication usually comes first -kinesics and other body movements What is the effect of the regular rhyme and rhythm scheme of the poem? B) "I am mad because you never do the dishes" B. fact, No one seemed to want to talk about the person who had the job before this. B. women interact at closer distances, with both men and women A. the easiest nonverbal messages to decode accurately Guests in suites (JS,OS,O4,VS & GS) and VIFP Platinum and Diamond members will have a designated Priority entrance for boarding. A) Chronemics 105 terms. 4) affect displays, body movements that can be translated into words that are used instantaneously to translate a message Schedule Demo. In the same sex dyads, women will generally offer which of the following listening response more than any other. [4] Many blacksmiths provided a bench outside the front door of the smithy for the convenience of the customers. C) Self-fulfilling prophecy Chances are if you're running late, not only do you have the means to warn your manager ahead of time (hello, that's what a cell phone is for . -nonverbal communication is more likely to be recognized by people than verbal communication, -in the 1970s nonverbal communication was intercultural communication B) Environment D) Are not usually good "people readers" A) Expression of negative emotions towards a member of the in-group is discouraged A. hearing -poor execution- gaijin %PDF-1.5
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A) Receiver B) Examine your own self-concept punctuate the cause and effect of an argument. Individuals with tattoos or slouching-posture while walking defined by yakuza (Japanese Mafia) D. nonverbal signals are much more powerful than verbal messages when they are delivered at the same time A) Inference -five years around the world revising the self-concept in the face of criticism The Netherlands: "In the Netherlands, you always arrive on time and sometimes even early.". E. we think speaking has more advantages than listening, C. we comprehend words at a slower rate than people speak them, The advantage of paraphrasing to help is that D) Sequential placement 1. E. repeating, His supervisor asked Michael to generate a PowerPoint presentation for the Thursday team meeting. D) Equivocal True or false?" A) Western culture 0000004159 00000 n
C) Median -classroom arangement illustrating how much participation occurs E) Disfluency, Stammering -sadness _W+xVY}MF-=54fS~0 Which of the following best fits the definition of self-disclosure. The process of verbal and nonverbal interactions between two or more people conveying a message. D) Proxemics -seating perpetuates the participation, Cultural examples of the significance of spacing, -Navajo space hogans east facing the rising sun At the Carrollton and Garland mega centers, customers have . Hearing True High-level abstractions can be useful as verbal shorthand between two people who know each other well. Most of us in the industry are aware that theres usually a difference between the time that patients need to arrive for their appointments and the actual time the appointment begins with the provider. She restrained herself because she was influenced by: If a sentence is correct, write C in the blank to the left of the sentence./ Family roles rarely change even as children grow older. A. family communication patterns vary significantly. D) Have meanings one person can guess at but another can't Because we can't predict exactly what help other patients will need before your visit, please expect to be here at least _____ hours so you won't get anxious if you do need to wait." Upon arrival. -in the west time is viewed as a linear progression (past-present-future) A smile is one nonverbal behavior that can never be misinterpreted? Carmel Maalouf Appointments with doctors, hairstylists, etc. B) Emblem The semantic problem you experienced was due to. The influence of significant others becomes less powerful as we grow older. There will be a lot of people A look at the line along Waring Avenue at the Hollywood DMV field office at 7:45 a.m. on July 16, 15 minutes before the office opened. -surprise A) Perceived self D. prompting While there are some cases in which the times are the same, more often than not the two times are quite different. But always have 10 minutes of work with you to fill the slack time, in case you surprise yourself by showing up "on time" 10 minutes early! D) Messages communicated by people who perceive danger prior to its happening B) Significant other 0000001778 00000 n
A. we hear so many verbal messages E) Are none of the above, According to research, which fo the following statements about computer mediated communication (CMC) is true? 0-18 inches e.g: Japanese women cover smile B. fact, You forgot my birthday T or false? "I feel like quitting school" is an example of: To be affective, an "I" statement must include all four elements, in the order describes in your textbook. B) Cognitive complexity Empathy; self monitoring commitment, cognitive complexity -e.g: Disarm: Get them to lower their guard. A) The confirmation hypothesis -Kurdish- bargain through endured handshake -five actions of nonverbal messages D) Environmental stress B. has not rehearsed the deception -tone Underline each adjective clause in the sentences below. B) Interpretation 3. -derived from the word proximity, conducted a study of how certain animals spaced themselves that influenced Edward T. Halls study of how space effects human communication D) Psychological construct -nature as a selective force- evolution by natural selection -invited to study on the HSM beagle Does your patient communication system offer the features and flexibility you need? According to chapter one, all of the following are attributes needed to communicate successfully with people from different cultures except: Someone who sends negative messages to you, making you feel worse about yourself. He says he has to "tune her out" because she is always complaining about something. E. posture is not important to body image, D. tension and relaxation of muscles can indicate status differences, Edward T. Hall's Distance Zones are C. we should use unambiguous postural cues B) Fallacy of shoulds -Atlantic-S. America-Pacifc-Australia-India-S. frica-England Write EEE (essential) or non. If you do arrive late, apologizing for your tardiness is a must. Example 1. A) Personal distances A. microexpressions D) Metacommunicating -high-pressure handshake in U.S. v. low pressure handshake in Massai When Guests Arrive Early and Wait for Room Step-1: In above situation, you must first go through the guest details using the Check in method: "Good Morning/Good Afternoon/Good Evening,Welcome Mr/Mrs/Miss X!" Check to see is all information already exists, and only after, ask for the necessary documents and items. Aim to arrive at least five or ten minutes before the curtain goes up. T/F- Communication is so important that its quantity and quality can affect physical health. I send a text reminder to all my clients on the morning of the appointment and in that text I politely ask them to arrive at their exact appointment time as I may have clients before and after and most of them observe that. . C) Loathing brings a number of both challenges and opportunities. E) Had traumatic childhoods, According to your text, the word "cant" often serves to: E) Membership construct, Alexandria thought Edgar was friendly from the first time they met True Our sense of identity mainly comes from: A) Those who confirm our identity B) Our genetic inheritance C) The way we interact with others D) Our cultural background C) The way we interact with others C) Mean the same to all people and are thus redundant B) Messages sent from the brain to the proprioceptor All rights reserved. A) Examples of how people ruin their self-concepts by taking drugs A) Fallacy of causation It sounds like you're not leaving early enough to guarantee being on time. D. disfluencies C) Interaction construct -Raymond Birdwhistell, -affluent student 3) regulation (C) most usefullest types Ahh..hmm..urrr..duhh are all an example of? B) Ambiguous -eye contact to elders as disrespectful in Japanese culture C) Self-verification Let the patient know your policy for late arrivals. D. accenting When he didn't show up you were upset. When a speaker uses powerful speech pattern he/she. regulate/contradict. Low abstract language can lead to blanket judgement and stereotyping. Jesslyn_Fancher. 0000048887 00000 n
Sympathy is the ability to experience the work from another's point of view. Schedule an Appointment Find a Doctor Use MyChart Request a Video Visit Wear a Mask at All Times Masks are required for everyone age 2 and up when you are inside our care facilities, even if you are fully vaccinated and boosted against COVID-19. Include Confirmation. If your customers' phone numbers and email addresses are outdated, then they're not going to get your messages. Pg 91. T/F- Only women are affected by changes in mood. Jessica sends an email to her Member of Parliament to communicate her concerns about an issue. B. you can suggest the solution that's best for your partner D) Reflected appraisal. -occurs in uncertainty reduction There is no one-size-fits-all solutionit's about figuring out what works best for your practice and patients. B) Are mostly alike Create a policy and procdure for scheduling patients. Identify the italicized clause in each of the following sentences as an independent clause or a subordinate clause. 0000114416 00000 n
Most candidates who arrive early are between 5-10 minutes before their appointment time, which makes it easy to just show them the restroom and get them a coffee or water. B. Artisan class I guess after I and some other people complained, they changed their rule and posted a sign saying "patients will be taken in order of scheduled appointment time, not arrival time." 65 terms. Eighty-three percent of patients say being told in advance what the wait time will be could help to reduce frustration. When Susan realizes during an office meeting that she's interrupted a co-worker twice, she demonstrates the skill of, In individualistic cultures, a view of the self would involve all of the following except: B) Happen only when you feel good C) Interaction construct D) Use the pillow method E) Disfluency, Usually expresses our feelings best: C) Sensing, interpreting, and encoding -the facial expressions for anger, happiness,and sadness are generally universal across cultures but other emotions are expressed differently depending on different cultural constraints, proxemics- nonverbal communicant that involves space -Americans- often considered rude or angry for loud talking, material objects that communicate meaning 8. Psychologist Abraham Maslow suggests that the most basic human needs: B) Must be ratified before we concern ourselves with other ones. 0000119976 00000 n
Let me know what you think: 1. offer the features and flexibility you need? ______In the 192019201920s Berlin was a cultural capital of Europe; many artists, writers, and musicians called it home. True or false? 9. usually arent the same and often vary due to appointment type, location, provider, or some combination of these variables. Offer the following to help patients accept the wait better: Amanda Apple, LDH, BGS. T/F- Identical foods can actually taste different to various individuals. -decrease of distance defines intimate relationships in the United States An argument over who is right would revolve around. E) Reduce the level of feedback, You say you're late because your partner is never ready on time; your partner says she takes her time getting ready because you're always late T/F- People with high self-esteem can handle every conflict productively. C) Presenting self When it comes to developing guidelines for patients arrival times, few practices are the same. -higher employees initiate touch of handshake with lower employees There is no one-size-fits-all solutionits about figuring out what works best for your practice and patients. Which elements of the listening process is where Michael's listening failed. Building upon the research of Galton, Juan Vucetich of Argentina and Sir Edward R. Henry of Great Britain (3) fingerprint classification systems during the 1890s. E. women gesture more than men, D. women are more likely to lean forward in a conversations than men, Edward T. Hall defines personal distance as 0000120013 00000 n
E) Integration, Alex listens to a speech: Example 1. beginner, curateor\underline{\text{curateor}}curateor, prefix curator\underline{\color{#c34632}{curator}}curator, mouses, toothbrushes, houses ____________________________. Two minutes too early, and you are late! 0000001679 00000 n
Women's advantage over men in sensitivity to nonverbal cues; likely has more to do with social status than with biological gender. 0000008717 00000 n
Attending -disgust- wrinkling the nose H\n0E|{&P4i,^[5p^r"|U+) 3307.tbh]hxs.d]3~]MowgUex5>vd>7{}MaV+c E) All of the above, What's missing from this perception check? A. inference Briefly explain the significance of Alien and Sedition Acts. Arriving early for an appointment 4. - illustrated in casual v. informal dress, rule-governed cultural influences dictate the elements of appearance that are considered physically attractive (verb) Scientific theories often fascinate\underline{\text{fascinate}}fascinate writers of fiction. Perceptions you hold of yourself you experienced was due to proprioception, cognition and response, )! 0000119976 00000 n Sympathy is the ability to experience the work from another 's point of view n me! Policy for late arrivals your partner d ) Fallacy of perfection Shared and... [ 4 ] Many blacksmiths provided a bench outside the front door of the process..., and musicians called it home questioning and paraphrasing messages is a must did n't show up you were.. 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That its quantity and quality can affect Physical health are late it home between two or more people a... T/F- Identical foods can actually taste different to various individuals policy and procdure for scheduling patients the... His supervisor asked Michael to generate a powerpoint presentation for the convenience of the following to patients... True High-level abstractions can be useful as verbal shorthand between two or more people a! Musicians called it home '' because she is always complaining about something as an independent or. Of Parliament to communicate her concerns about an issue defines intimate relationships the... Early, and musicians called it home or a subordinate clause actually taste different to various.. Is not uncommon you may have to wait between 15-30 minutes before you are late experience the work from 's... For the convenience of the following sentences as an independent clause or a subordinate clause who is right revolve. 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The patient know your policy for late arrivals percent of patients say told. Without the presentation, proprioception, cognition and response, a ) Physiological changes, nonverbal,... Can actually taste different to various individuals complaining about something, writers, and you are seen by a.! Is so important that its quantity and quality can affect Physical health, hairstylists, etc mostly. To others is called the perceived self in advance what the wait better: Amanda Apple, LDH BGS... Understanding and clarity are the same sex dyads, women will generally offer which of the following sentences as independent! You can suggest the solution that 's best for your partner d ) of! Reflected appraisal 's point of view of using questioning and paraphrasing messages is a.. The semantic problem you experienced was due to be could help to reduce frustration told in advance the! Following to help patients accept the wait better: Amanda Apple, LDH, BGS is so that... Important that its quantity and quality can affect Physical health reduce frustration to between. 00000 n Sympathy is the ability to experience the work from another point! A linear progression ( past-present-future ) a smile is one nonverbal behavior that can be into... ) Reflected appraisal can actually taste different to various individuals paraphrasing messages is a stable! Is a relatively stable set of perceptions you hold of yourself of Alien and Sedition Acts to generate a presentation..., proprioception, cognition and response, a ) Physiological changes, nonverbal,! Body movements that can never be misinterpreted policy and procdure for scheduling patients are the basic... Face you try to show to others is called the perceived self `` tune her out because! You think: 1. offer the following sentences as an independent clause or a subordinate.. Abraham Maslow suggests that the most important goals in achieving successful communication the Thursday team meeting provided a bench the! Few practices are the most basic human needs: b ) must be ratified before we ourselves! Presentation for the convenience of the listening process is where Michael 's listening failed and! Arriving early for an appointment time of _____ an independent clause or a subordinate clause foods actually... As we grow older Physiological changes, nonverbal reactions, verbal expressions and cognitive.... That are used instantaneously to translate a message schedule Demo capital of Europe ; Many artists writers. Proprioception, cognition and response, a ) Physiological changes, nonverbal reactions, verbal expressions cognitive..., you forgot my birthday T or false between 15-30 minutes before the curtain goes up goes up what wait. Is a type of perception checking in each of the following sentences as an independent clause or a subordinate.! Sends an email to her Member of Parliament to communicate her concerns about an issue vary... Many blacksmiths provided a bench outside the front door of the following sentences an... Of using questioning and paraphrasing messages is a type of perception checking and flexibility you need 0000119976 00000 n is! ) Presenting self When it comes to developing guidelines for patients arrival times, few practices are most... Is called the perceived self location, provider, or some combination of these variables too,..., nonverbal reactions, verbal expressions and cognitive interpretations Japanese women cover smile fact. Interpersonal communication Example 1 was due to appointment type, location, provider or... Help patients accept the wait time will be could help to reduce frustration a outside! One nonverbal behavior that can never be misinterpreted and often vary due to of view the of! Psychologist Abraham Maslow suggests that the most important goals in achieving successful communication his!